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Private health insurance premiums in Australia have increased by an average of 4.41% from April 1, 2026, marking the largest hike in nearly a decade. This rise, approved by the federal government, will cost households an estimated extra $80 to $160 annually.Private health insurance premiums in Australia have increased by an average of 4.41% from April 1, 2026, marking the largest hike in nearly a decade. This rise, approved by the federal government, will cost households an estimated extra $80 to $160 annually.
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Westfund Health Insurance Review 2025

Compare 134 Westfund Health policies. Prices shown for: Single, NSW, Age 30, $500 excess.

Westfund Health Insurance - Quick Facts

Policies134
Hospital From$97.20/mo
Customer reviews
3.4 stars/ 5 reviews
PHIO
🟢 Average Service RecordBased on 19 complaints  |  Oct 2024 – Sep 2025

Prices reflect your profile settings (Single, NSW, Age 30, $500 excess). Policy information from PrivateHealth.gov.au (7 April 2026). Reviews from ProductReview.com.au (January 2026). Not affiliated with Westfund Health.

Ready to compare?

See all 134 Westfund Health policies side-by-side with personalised pricing.

Prices reflect your profile settings (Single, NSW, Age 30, $500 excess). Policy information from PrivateHealth.gov.au (February 2026). Reviews from ProductReview.com.au (January 2026). Not affiliated with Westfund Health.

Explore Westfund Health Policies

Westfund Health offers 134 health insurance policies across three coverage types. Prices shown are for Single, NSW, Age 30, $500 excess.

Hospital Cover

60 policies covering private hospital treatment, from $97.20* per month. Ranges from Basic tier (lowest coverage, avoid Medicare Levy Surcharge) to Gold tier (highest coverage, most treatments included).

60 policies available
From:$97.2/mo*
*For Single
View Policies

Extras Cover

74 policies covering general treatment (dental, optical, physio, etc.), from $21.58* per month. Extras policies help reduce out-of-pocket costs for everyday health services not covered by Medicare.

74 policies available
From:$21.58/mo*
*For Single
View Policies

Combined Cover

No combined policies currently available from Westfund.

0 policies available
From:$0/mo*
*For Single
View Policies
Policy Name
Type
Tier
Price*
Hospital
Extras
Athlete Gold Hospital
Hospital
Gold
$300.69
-
Silver Plus Everyday Hospital
Hospital
Silver+
$142.18
-
Bronze Plus Hospital
Hospital
Bronze+
$121.25
-
Bronze Hospital
Hospital
Bronze
$105.21
-
Basic Public Hospital
Hospital
Basic+
$97.20
-
Dental Saver Extras
Extras
-
$21.58
-
-

*Prices for Single, NSW, Age 30, $500 excess. Actual prices may vary — confirm with Westfund Health directly. Update profile settings ↑

Westfund Health Pricing Overview

Based on PrivateHealth.gov.au data (last updated 7 April 2026), Westfund Health's policies for Single cover start from:

Hospital Only

From:$97.2/mo*

Extras Only

From:$21.58/mo*

*Prices reflect your profile: Single, NSW, Age 30, $500 excess.
Actual premiums may vary — always obtain an official quote from Westfund Health before making decisions. Update your profile ↑

Customer Reviews

Google Reviews
3.4out of 5
Based on 5 reviewsReviews sourced from Google Reviews (April 2026).

What Westfund Specialises In

Find policies suited to your situation. Prices are indicative only.

Hospital Coverage
Gold
Comprehensive — all clinical categories
Bronze
17+ clinical categories
Extras Coverage
Dental General
Endodontic
Optical
Physiotherapy
Chiropractic
Podiatry
Acupuncture
Remedial Massage

All prices shown are indicative only and were last updated using data from PrivateHealth.gov.au. Actual prices may vary based on individual circumstances. Please confirm pricing directly with insurers.

Customer Service Record & Complaints

Westfund Health competes primarily with other mid-sized insurers focused on competitive pricing and simplified product ranges. Key competitors include Medibank, Bupa, and NIB.

Average Service Record19 complaints in Oct 2024 – Sep 2025 · 89% resolved internallySource: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26
Official PHIO Data

Based on official data from the Private Health Insurance Ombudsman (PHIO), Westfund has a Average Service Record.

4.29Complaint Rateper 1% market share
11%Investigation Rate11% required formal investigation
89%Resolution Rate89% resolved internally

Source: Private Health Insurance Ombudsman (PHIO) Quarterly Report, Q1 2025-26 (Jul–Sep 2025). Note: All health insurers receive some complaints. Lower rates indicate better service and faster internal resolution of member concerns.

Complaint breakdown

19
Complaints
0.7
Mkt Share %
89%
Resolved
Quarter-on-Quarter: down 50% (6 → 3 complaints)

Complaints per Quarter

Latest quarter
Previous quarters
4
Oct-Dec '24
6
Jan-Mar '25
6
Apr-Jun '25
3
Jul-Sep '25

Source: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26

Top Complaint Categories — All Insurers Combined
Industry-wide from all 35+ insurers, Q1 2025-26. Not specific to AIA Health.
Disputes referred to insurer74%
Resolved at first contact16%
Formal investigations11%
How AIA Health Addresses These

Average Service Record — complaint handling is in line with industry norms.

Source: Private Health Insurance Ombudsman (PHIO) Quarterly Report, Q1 2025-26. 849 total complaints industry-wide across all 35+ Australian health insurers.

Westfund Health vs Industry Average - Complaint Rate per 1% Market Share

4.29
19 complaints
Westfund Health
7.36
Industry Avg

Westfund's rate appears higher due to small market share (0.7%). With just 3 complaints, the normalised calculation inflates the number. In absolute terms, far fewer than major insurers.

Source: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26

How to Resolve Issues

1
Contact Westfund Health1300 937 838 or enquiries@westfund.com.au
2
Request Internal ReviewIf unsatisfied, request a formal review.
3
Contact the OmbudsmanFree: 1800 640 695 or privatehealth.gov.au/ombudsman

Data Source: Private Health Insurance Ombudsman (PHIO) Quarterly Update Q1 2025-26 (Jul–Sep 2025). Complaint data is independently collected and published by the Commonwealth Ombudsman's office. Update Frequency: Ombudsman data is updated quarterly (Jan, Apr, Jul, Oct). This page reflects the most recent publicly available PHIO data. Last updated: December 2025.

Learn how Ombudsman ratings are calculated →

Compare Westfund Health to Competitors

How Westfund compares to other Australian health insurers based on pricing, service record, and product range.

PricingCompare Westfund's premiums against other funds for similar coverage levels.
Service RecordOmbudsman complaint data from PHIO Oct 2024 – Sep 2025 shows how each fund handles member issues.
Product rangeWestfund offers 134 policies — compare the breadth of coverage options available.
Market PositionWestfund holds 0.7% market share among Australian health insurers.
WestfundWestfund
MedibankMedibank
BupaBupa
Policies
134
748
745
Rating
3.4/5
2.6/5
3.5/5
Hospital From*
$97.20/mo
$55.25/mo
$60.65/mo
Type
For-profit
For-profit
For-profit
Service
🟠 Average
🟠 Average
🟢 Good

*For Single in NSW. Service record data from PHIO Q1 2025-26. Update profile ↑

Contact & Support

PhoneGeneral: 1300 937 838Claims: 1300 937 838Mon-Fri 8am-6pm AEST
Emailenquiries@westfund.com.au
Onlinehttp://www.westfund.com.au
MailPO Box 235LithgowNSW2790

Frequently Asked Questions

All information provided in these FAQs is general information only and does not constitute financial, insurance, or personal advice. For advice specific to your circumstances, consult with a licensed financial or insurance adviser, or contact insurers directly. Information is based on our understanding as of 7 April 2026 and may change. Always verify current information with official sources.

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