Privacy Policy

Our privacy commitment

Health Insurance Pty Ltd ACN 696 635 408 (HealthInsurance.au, we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and disclose personal information, including when we match you with and display health insurance products based on the information you provide, and refer you to health insurance providers so they can contact you and provide quotes and related services. Any results we display are based on limited information and are general in nature and do not constitute personal financial, insurance or health advice.

By providing your personal information, you consent to its collection, use and disclosure in accordance with this Privacy Policy, including being contacted as described below.

We may update this policy from time to time by publishing a revised version on our website (healthinsurance.au). The updated policy will apply to all personal information we hold.

What personal information we collect

We may collect and hold personal information including:

• name and location;
• contact details (such as email address, phone number and address);
• information about your health insurance needs, preferences and circumstances;
• information to help us match and display potentially suitable products; and
• other information for statistical and analytical purposes.

We may also collect sensitive information (such as health-related information) where reasonably necessary and with your consent.

If you do not provide your personal information, we may not be able to provide our services, display relevant results or refer you to providers.

How we collect personal information

We generally collect personal information directly from you, including when you:

• make an enquiry;
• complete an online form;
• use our comparison or matching tools; or
• contact us by phone, email or otherwise.

We may also collect information from third parties or publicly available sources where permitted by law.

How we use your personal information

We collect, use and disclose your personal information to:

• match you with and display health insurance products based on the information you provide;
• refer you to selected health insurance providers and share your details so they can contact you and provide quotes and related services;
• provide, operate and improve our services;
• respond to enquiries and provide support;
• personalise your experience;
• conduct research and analysis; and
• comply with legal and regulatory obligations.

Disclosure of personal information

We may disclose your personal information to:

• health insurance providers and their service partners so they can contact you about your enquiry;
• our service providers (such as IT, data processing and marketing providers);
• professional advisers;
• related entities; and
• government or regulatory bodies where required.

These providers and partners may contact you (including by phone, SMS and email) about your enquiry and related products and services. By providing your details, you consent to being contacted for these purposes, including where your number is listed on the Do Not Call Register.

Some recipients may be located overseas. By providing your information, you consent to such disclosures and acknowledge that Australian Privacy Principle 8.1 may not apply.

Direct marketing

We and our partners may contact you about products and services that may be relevant to you, including by phone, SMS and email, unless you opt out. You can opt out at any time using the unsubscribe link or by contacting us.

How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access or disclosure.

Our website uses Secure Socket Layer (SSL) encryption to help protect your information during transmission.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law, after which it is securely destroyed or de-identified.

Access and correction

You may request access to or correction of your personal information by contacting us. We will respond in accordance with applicable privacy laws.

Complaints

If you have a concern about how we handle your personal information, please contact us. We will investigate and respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

Contact us

Privacy Officer
Health Insurance Pty Ltd
support@healthinsurance.au