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HBF Health Health Insurance Review 2025
Compare 112 HBF Health policies. Prices shown for: Single, NSW, Age 30, $500 excess.
HBF Health Insurance - Quick Facts
Prices reflect your profile settings (Single, NSW, Age 30, $500 excess). Policy information from PrivateHealth.gov.au (7 April 2026). Reviews from ProductReview.com.au (January 2026). Not affiliated with HBF Health.
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See all 112 HBF Health policies side-by-side with personalised pricing.
Prices reflect your profile settings (Single, NSW, Age 30, $500 excess). Policy information from PrivateHealth.gov.au (February 2026). Reviews from ProductReview.com.au (January 2026). Not affiliated with HBF Health.
Explore HBF Health Policies
HBF Health offers 112 health insurance policies across three coverage types. Prices shown are for Single, NSW, Age 30, $500 excess.
Hospital Cover
80 policies covering private hospital treatment, from $53.01* per month. Ranges from Basic tier (lowest coverage, avoid Medicare Levy Surcharge) to Gold tier (highest coverage, most treatments included).
Extras Cover
32 policies covering general treatment (dental, optical, physio, etc.), from $14.95* per month. Extras policies help reduce out-of-pocket costs for everyday health services not covered by Medicare.
Combined Cover
No combined policies currently available from HBF Health.
*Prices for Single, NSW, Age 30, $500 excess. Actual prices may vary — confirm with HBF Health directly. Update profile settings ↑
HBF Health Pricing Overview
Based on PrivateHealth.gov.au data (last updated 7 April 2026), HBF Health's policies for Single cover start from:
Hospital Only
Extras Only
*Prices reflect your profile: Single, NSW, Age 30, $500 excess.
Actual premiums may vary — always obtain an official quote from HBF Health before making decisions. Update your profile ↑
Customer Reviews
What HBF Specialises In
Find policies suited to your situation. Prices are indicative only.
Hospital CoverageExtras CoverageAll prices shown are indicative only and were last updated using data from PrivateHealth.gov.au. Actual prices may vary based on individual circumstances. Please confirm pricing directly with insurers.
Customer Service Record & Complaints
HBF Health competes primarily with other mid-sized insurers focused on competitive pricing and simplified product ranges. Key competitors include Medibank, Bupa, and NIB.
Based on official data from the Private Health Insurance Ombudsman (PHIO), HBF Health has a Average Service Record.
6.53Complaint Rateper 1% market share1%Investigation Rate1% required formal investigation99%Resolution Rate99% resolved internallySource: Private Health Insurance Ombudsman (PHIO) Quarterly Report, Q1 2025-26 (Jul–Sep 2025). Note: All health insurers receive some complaints. Lower rates indicate better service and faster internal resolution of member concerns.
Complaint breakdown
Quarter-on-Quarter: up 42% (33 → 47 complaints)Complaints per Quarter
Source: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26
Top Complaint Categories — All Insurers CombinedHow AIA Health Addresses These
Average Service Record — complaint handling is in line with industry norms.
Source: Private Health Insurance Ombudsman (PHIO) Quarterly Report, Q1 2025-26. 849 total complaints industry-wide across all 35+ Australian health insurers.
HBF Health vs Industry Average - Complaint Rate per 1% Market Share
HBF Health handles 7.2% of the market. Complaint rate of 6.53 vs industry average of 7.36.
Source: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26
How to Resolve Issues
Data Source: Private Health Insurance Ombudsman (PHIO) Quarterly Update Q1 2025-26 (Jul–Sep 2025). Complaint data is independently collected and published by the Commonwealth Ombudsman's office. Update Frequency: Ombudsman data is updated quarterly (Jan, Apr, Jul, Oct). This page reflects the most recent publicly available PHIO data. Last updated: December 2025.
Learn how Ombudsman ratings are calculated →Compare HBF Health to Competitors
How HBF Health compares to other Australian health insurers based on pricing, service record, and product range.
HBF HealthMedibankBupa*For Single in NSW. Service record data from PHIO Q1 2025-26. Update profile ↑
Contact & Support
PhoneGeneral: 133 423Claims: 133 423Mon-Fri 8am-6pm AESTEmailmemberservices@hbf.com.auOnlinehttp://hbf.com.auMailKS4 570 Wellington streetPerthWA6000Frequently Asked Questions
All information provided in these FAQs is general information only and does not constitute financial, insurance, or personal advice. For advice specific to your circumstances, consult with a licensed financial or insurance adviser, or contact insurers directly. Information is based on our understanding as of 7 April 2026 and may change. Always verify current information with official sources.
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