Frank Health Insurance Review 2026
Compare 72 Frank Health policies. Prices shown for: Single, NSW, Age 30, $500 excess.
Issued by GMHBA Limited
Frank Health Insurance - Quick Facts
Prices reflect your profile settings (Single, NSW, Age 30, $500 excess). Policy information from PrivateHealth.gov.au (2 August 2026). Reviews from ProductReview.com.au (January 2026). Not affiliated with Frank Health.
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See all 72 Frank Health policies side-by-side with personalised pricing.
Prices reflect your profile settings (Single, NSW, Age 30, $500 excess). Policy information from PrivateHealth.gov.au (February 2026). Reviews from ProductReview.com.au (January 2026). Not affiliated with Frank Health.
Explore Frank Health Policies
Frank Health offers 72 health insurance policies across three coverage types. Prices shown are for Single, NSW, Age 30, $500 excess.
Hospital Cover
35 policies covering private hospital treatment, from $50.00* per month. Ranges from Basic tier (lowest coverage, avoid Medicare Levy Surcharge) to Gold tier (highest coverage, most treatments included).
35 policies availableExtras Cover
36 policies covering general treatment (dental, optical, physio, etc.), from $15.50* per month. Extras policies help reduce out-of-pocket costs for everyday health services not covered by Medicare.
36 policies availableCombined Cover
1 policy bundling both hospital and extras coverage, from $125.00* per month. Combined policies often include a discount (typically 2–5%) compared to purchasing hospital and extras separately.
1 policies available*Prices for Single, NSW, Age 30, $500 excess. Actual prices may vary — confirm with Frank Health directly.
Overall Frank Health price increase
Customer Reviews
Google Reviews (April 2026).
What Frank Health Specialises In
Find policies suited to your situation. Prices are indicative only.
Hospital CoverageExtras CoverageAll prices shown are indicative only and were last updated using data from PrivateHealth.gov.au. Actual prices may vary based on individual circumstances. Please confirm pricing directly with insurers.
Customer Service Record & Complaints
How Frank Health Insurance compares to other Australian health insurers based on pricing, service record, and product range.
Complaints data is recorded against the underwriting fund. Frank Health is underwritten by GMHBA Limited, so the figures below reflect GMHBA's Ombudsman record.
Based on official data from the Private Health Insurance Ombudsman (PHIO), Frank Health Insurance has a Good Service Record.
24.55Complaint Rateper 1% market share · last 12 months0%Investigation Rateno formal investigations100%Resolution Rateresolved internallySource: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, last 4 quarters (Oct 2024 – Sep 2025). Note: All health insurers receive some complaints. Lower rates indicate better service and faster internal resolution of member concerns.
Complaint breakdown
Quarter-on-Quarter:complaint volume unchanged (14 complaints)— complaint rate per market share holding steadyComplaints per Quarter
Source: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26
Top Complaint Categories — All Insurers CombinedHow Frank Health Addresses These
Good Service Record — resolves most member concerns before they escalate to the Ombudsman.
Source: Private Health Insurance Ombudsman (PHIO) Quarterly Report, Q1 2025-26. 849 total complaints industry-wide across all 35+ Australian health insurers.
Frank Health vs Industry Average - Complaint Rate per 1% Market Share (Last 12 Months)
Frank Health Insurance handles 2.2% of the market. Complaint rate of 24.55 vs industry average of 28.58 over the last 12 months.
Source: Private Health Insurance Ombudsman (PHIO) Quarterly Reports, Q2 2024-25 to Q1 2025-26
How to Resolve Issues
Data Source: Private Health Insurance Ombudsman (PHIO) Quarterly Update Q1 2025-26 (Jul–Sep 2025). Complaint data is independently collected and published by the Commonwealth Ombudsman's office. Update Frequency: Ombudsman data is updated quarterly (Jan, Apr, Jul, Oct). This page reflects the most recent publicly available PHIO data. Last updated: December 2025.
Compare Frank Health to Competitors
Based on official data from the Private Health Insurance Ombudsman (PHIO), Frank Health Insurance has a Good Service Record.
Frank Health InsuranceHCFPhoenix Health FundFrank Health Insurance*For Single in NSW. Service record data from PHIO Q1 2025-26.
Contact & Support
PhoneEmailOnlineMailFrank Health Mobile App
App features: digital card for on-the-spot claiming, lodge claims with photos or PDFs, live chat, view claims history, pay premiums, check extras limits, request a new member card.
Frequently Asked Questions
All information provided in these FAQs is general information only and does not constitute financial, insurance, or personal advice. For advice specific to your circumstances, consult with a licensed financial or insurance adviser, or contact insurers directly. Information is based on our understanding as of 2 August 2026 and may change. Always verify current information with official sources.
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